CallSetter.ai Terms of Service

Last Updated: January 2026

These Terms of Service (“Terms”) govern all access to and use of the CallSetter.ai website,
software, services, and communications (collectively, the “Services”).
By accessing, submitting information to, purchasing from, or using CallSetter.ai,
you agree to be legally bound by these Terms.
If you do not agree, do not use the Services.

1. Nature of Services

CallSetter.ai is a software and automation platform that provides AI-powered voice agents,
communication automation, appointment-setting tools, integrations, analytics,
and related services.

The Services may include automated or AI-assisted communications via phone calls,
SMS or MMS messages, and email.

CallSetter.ai is not a call center, marketing agency, lead provider, legal advisor,
or compliance consultant.

2. Consent to Communications With CallSetter.ai

By submitting information on the CallSetter.ai website, you expressly consent to receive
communications from CallSetter.ai via:

  • Phone calls, including automated, prerecorded, or AI-generated voice
  • SMS or MMS text messages
  • Email communications
  • Other electronic communication methods related to the Services

Communications may be delivered using automated technology.
Consent is not required as a condition of purchase.

3. Client Responsibility for Lead Legality and Compliance

If you use CallSetter.ai to contact leads, you represent, warrant, and agree that:

  • All leads are lawfully obtained
  • All leads have provided explicit, informed, and legally valid opt-in consent
  • Consent covers phone calls, SMS or MMS, email,
    and automated or AI-assisted communications
  • All required disclosures were presented at the time of opt-in
  • All applicable laws and regulations are followed, including TCPA, CAN-SPAM,
    FTC rules, state telemarketing laws, and recording consent laws

CallSetter.ai does not source leads, verify consent, audit opt-in language,
or provide compliance validation.
Compliance responsibility rests solely with you.

4. Prohibited Use

You may not use the Services to:

  • Contact individuals without valid and documented consent
  • Use scraped, purchased, rented, or non-consensual lead lists
  • Circumvent opt-out, unsubscribe, or Do Not Call requirements
  • Engage in deceptive, abusive, harassing, or unlawful conduct
  • Use the Services in any way that exposes CallSetter.ai to legal,
    regulatory, or reputational risk

Violation may result in immediate suspension or termination without refund.

5. Booked Appointment Guarantee

CallSetter.ai offers the following limited guarantee:


Increase Your Booked Appointments Within 30 Days or You Don’t Pay,
subject to the conditions below.

5.1 Guarantee Start Date

The thirty-day guarantee period begins only when the AI agent is live
in a production environment, meaning:

  • The agent is actively contacting leads
  • Required integrations are completed
  • Calendars are connected and accepting bookings
  • The system is released for standard operation

Time spent on onboarding, configuration, integrations, approvals,
or testing does not count toward the guarantee period.

5.2 Baseline Definition

The baseline is defined as the client’s average booked appointment performance
during the thirty-day period immediately preceding the agent live date,
based on verifiable historical data.

If no reliable baseline data exists, CallSetter.ai may determine baseline eligibility
at its discretion.

5.3 Lead Volume Normalization

To qualify for the guarantee:

  • Lead volume during the guarantee period must be reasonably comparable
    to the baseline period
  • A reduction in lead volume greater than twenty percent voids the guarantee
  • If lead volume differs, performance will be evaluated based on
    booked appointment percentage
    (booked appointments divided by total leads contacted)

CallSetter.ai may normalize results based on lead volume when determining
whether an increase occurred.

5.4 Definition of Increase

An increase means either:

  • A higher total number of booked appointments when lead volume is comparable, or
  • A higher booked appointment percentage when lead volume differs

5.5 Eligibility Requirements

To qualify, the client must:

  • Complete onboarding and integration requirements promptly
  • Provide sufficient, compliant, opted-in leads
  • Maintain an active calendar with reasonable availability
  • Allow the agent to operate without material restrictions
  • Use the Services continuously during the full thirty-day live period
  • Provide access to call logs and booking data
  • Submit a written guarantee request within five business days
    after the guarantee period

Failure to meet any requirement voids the guarantee.

5.6 Exclusions

The guarantee does not apply if results are affected by:

  • Insufficient or reduced lead volume
  • Poor lead quality or inaccurate data
  • Calendar unavailability or blocked schedules
  • Pricing, offer, or sales process issues
  • Changes to traffic sources or targeting
  • External factors outside CallSetter.ai’s control

The guarantee does not promise revenue, profit, close rate, or business success.

5.7 Sole Remedy

If CallSetter.ai determines that the client qualifies,
the sole and exclusive remedy is a waiver or refund
of service fees paid for the applicable guarantee period.

No additional compensation, damages, credits, or penalties are available.

6. No Other Warranties

Except for the limited guarantee above, the Services are provided
“as is” and “as available”.
All other warranties, express or implied, are disclaimed.

7. Indemnification

You agree to defend, indemnify, and hold harmless CallSetter.ai
and its owners, officers, employees, contractors, and partners
from any claims, damages, fines, penalties, investigations,
or legal fees arising from:

  • Your lead sources
  • Your opt-in disclosures
  • Your communications
  • Your failure to comply with applicable laws

8. Limitation of Liability

To the maximum extent permitted by law,
CallSetter.ai shall not be liable for indirect, incidental,
consequential, special, or punitive damages.

Total liability under any claim shall not exceed the amount paid
to CallSetter.ai in the thirty days preceding the claim.

9. Suspension and Termination

CallSetter.ai may suspend or terminate access at any time
if use violates these Terms or creates legal, regulatory,
or reputational risk.
No refunds are issued upon termination for cause.

10. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware.
Any dispute shall be brought exclusively in the state or federal
courts located in Delaware.

11. Contact

Questions regarding these Terms may be sent to:

hello@callsetter.ai

12. SMS Communications

SMS Communications. By submitting your phone number through our website, you agree to receive SMS text messages and phone calls from Call Setter AI related to your inquiry, including appointment confirmations, reminders, and service notifications. Message frequency varies. You may reply STOP to opt out of SMS messaging at any time. Message and data rates may apply.

13. Carrier liability disclaimer

Carriers are not liable for delayed or undelivered messages.

14. Age restriction (18+)

You must be at least 18 years old to submit your information and receive communications.